1. General Terms

Christmas World Pty Ltd ABN: 33 146 336 512  ("we" "us") operates a Website, www.christmasworld.com (our “Website") and the Website, the Products available for purchase on the Website (“Products”) and related services are made available to the Customer ("you") pursuant to the following Terms &  Conditions and any other policies posted on our Website from time to time (collectively, the "T&C's"). Please read the T&C's carefully before placing any Orders on our Website. 

We recommend you keep a copy of the T&C's for future reference.  We may modify the T&C's at any time.  By accessing or using this Website, you agree to these Terms & Conditions of use.  If you do not agree with these terms, you may not use this site.

These Terms and Conditions also apply to the sale of any Products available to Purchase on the Website, via methods other than the Website, including sales by telephone, email or other means, unless otherwise specified in writing.

 

Definitions: 

"Christmas World Pty Ltd" trading as Christmas World.  ABN: 33 146 336 512 

"Customer" means; a person who Orders/Purchases,  Products via this site

"Contract" means; a contract containing these Terms and Conditions, agreed upon between Christmas World and the Customer, for sale by Christmas World and purchase by the Customer of the Products.

“Defective” means; Manufacturing Fault 

“Order” means; By placing an Order on the Website, you make an offer to us to purchase the Products you have selected based on these T&C's. 

"Product(s)” means; Christmas World Product(s) sold under the trademark "Christmas World" listed as Products  on this Website and forming the subject matter of this contract as identified by the Customer in the Order form.

“Terms and Conditions (T&C’s)” means; Christmas Worlds Website  Terms and conditions. These T&C’s  act as a contract between  you, our Customer and Christmas World.  These terms and conditions serve to set out the rights and responsibilities of both parties.

“Website” means; the Christmas World Website to which these Terms and Conditions apply.

 

2.  Australian Sales Only

We sell and ship Products only within Australia. We will not make deliveries outside of Australia

 

3.  Legal Capacity

You must be eighteen (18) years of age to:

    • Order/purchase from this Website 
    • Register (creating an account) with this Website 
    • Join our Valued Customer Club on the Website 
    • Participate in any of the Websites Promotional Activities and/or       
    • Competitions

4. Ordering from this Website & our Acceptance of your Order made on the Website
By placing an Order, you make an offer to us to purchase the Products you have selected based on these T&C's. Information contained on the Website constitutes an invitation to treat. No information on our Website constitutes or should be deemed as an offer by us to supply any Products; however we will make every effort to supply Products to you. 

We will notify you that your Order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your Order has passed our internal validation procedures for verifying the bona fides of each Order placed, for the purpose of preventing credit card or payment fraud. We reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel Orders at our sole discretion. We will confirm acceptance of your Order when we send you an email confirming shipment of the Products you have Ordered. On the rare occasion, if we cannot process or accept your Order after payment is received, we will contact you by email or telephone.

We reserve the right to not accept or reject your Order, prior to shipment or delivery, if:

    • We are unable to obtain authorisation for payment.
    • The Product Ordered is out of stock.
    • The Product does not satisfy our quality control standards and is withdrawn.
    • You do not meet the eligibility criteria set out within the T&C's.
    • The Product Ordered is subject to an error on the Website, for example, in  relation to a description, price or image.
    • An event beyond our control, such as storm, flood, earthquake, terrorism, power failure, pandemic,  war, strike or failure of computer systems, means that we are unable to supply the Product within a reasonable time.

To the extent permitted by law, we also reserve the right to refuse to process and therefore accept a transaction, cancel an Order that we have previously accepted, refuse service to anyone, at any time and for any reason, at our discretion.

We will not be liable to you or any third party by reason of our not accepting an Order, withdrawing any merchandise from the Website, removing, or editing content on the Website; refusing to process a transaction; or suspending any transaction after processing has begun.

 

5. Payment Methods and Processing

We currently accept PayPal, Visa, MasterCard, American Express,  Zip Pay (subject to Zip Pay’s own credit limits on value of purchases), Afterpay (subject to Afterpay’s own credit limits on value of purchases) and HUMM

    • Zip Pay Terms and conditions are available HERE
    • Afterpay Terms and conditions are available HERE
    • HUMM Terms and conditions are available HERE

We process payments after you click the "Pay Now" button. 

Off Peak Season:  The Websites Off peak period is between February to September of any given year.  Orders placed on a weekend, or a public holiday during this period will be processed immediately but filling of the Order will not occur until the next business day.  Business days are Monday through Friday, excluding NSW Public holidays.  

Peak Period: The Websites peak period is October 1st to January 20th each given year.  Orders placed during this period will be processed immediately and filling of the Order will occur as soon as payment has been verified by the Websites verification process

We will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase subject to payment being received by us.  Payments will be debited and cleared from your account upon placing of your Order. By making a payment you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.  All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 

If you do require a product/s urgently, please contact our Customer Support Team, prior to placing your online Order, via email at support@christmasworld.com.au. 

 

6. Discount Codes: 

Any and all Discount Codes or Promotional Codes, including but not limited to: Spin the Wheel Codes & Unique Valued Customer Club Membership Codes, are valid at the time of Order placement only and must be entered in correctly at the relevant point in the payment process for you to be eligible for the discount or promotional offers.  Discounts or promotional offers will not be valid or honoured on Orders successfully placed without using the relevant or correct code.

 

7. Colours

We have made every effort to display as accurately as possible the colours of our Products that appear on our Website.  However, as computer monitors, handheld devices: such as mobile phones, iPad or any other device you chose to view the images on the Website from, may vary, therefore we cannot guarantee that any colour will be completely accurate.

 

8. Pricing and Stock availability

We always seek to list Products with the most competitive prices.

We reserve the right to change prices for Products displayed on the Website at any time before you submit an Order.

The price of Products shown excludes shipping costs. The shipping cost is shown separately for all Orders.  For information regarding shipping cost please refer to our shipping policy located here: 

https://www.christmasworld.com.au/pages/cw-shipping-policy

GST Product prices shown on the Website are in Australian dollars and are inclusive of GST at the applicable rate.

 

 9. Christmas World Product Information Guides and Instructions (for selected Products)

Please click on the following: 

    • Inflatables (care instructions)
    • Lights for Indoor and Outdoor use information sheet 
    • Christmas Hinged Tree Instructions 
    • Power Board Safety Information

 

10. Promotions/Competitions/Registering an account
The promotions and sales prices that are offered on the Website are available online only. They may not correspond to those in our Christmas World Stores.  Christmas World Stores may operate other promotions and sales separately or concurrently with the Website.

We reserve the right to extend or withdraw a promotional or sale offer at any time without notice.  Discount codes or promotional offers are not valid to be used with any other offer including but not limited to, our Valued Customer Club promotions.

Promotional codes are not valid on gift cards or online gift vouchers. Promotional codes unless otherwise stipulated as part of a particular  promotion can not be used in conjunction with any other promotional offers.

Certain online promotions and offers are subject to additional terms and conditions which will be specified with the offer on the Website (e.g. duration of the promotion or sale, method of calculation of savings etc). Please ensure you take the time to read these, as they form part of the Website’s Terms and Conditions.

 

10.1  Registering an account on the Christmas World Website

Registering an account on the Website keeps all your Order history in one place. This information is valuable in case you need to make a warranty claim on any of your purchases. 

By registering an account on the Website, we will be able to keep you up to date via emailing you Newsletters, information about new arrivals and from time to time provide you exclusive offers.  

 

10.2  Checking out as a guest 

Checking out as a guest on the Website, is an alternative method for completing your Order.  

Checking out as a guest on the Website  does not give you the same Exclusive Benefits as those who register an account  on the Website, to become a member of Christmas Worlds eRetail Valued Customer Club

Checking out as guest does not mean you will be left behind for any new offers and promotions, you still can get them as long as you tick this button: Keep me up to date on news and offers (pictured below)

If you decide not to tick the box above, we will not send you any offer or promotions and only send you confirmation emails of your Order and its shipping.

If you would like to unsubscribe from receiving Christmas Worlds Newsletters, Promotional Offers and Exclusive Offers, you can do so at any time by:

     

    10.3 Christmas Worlds Valued Customer Club (VCC)   

    By  registering an account with Christmas World you are automatically consenting to  become a ‘MEMBER’ of our Christmas World eRetail Valued Customer Club to receive exclusive Valued Customer Club Benefits as outlined in the Websites Terms and Conditions.   

    10.3.1 Christmas Worlds Valued Customer Club Terms and Conditions
    1. Membership to Christmas Worlds eRetail Valued Customer Club is open to individuals 18 years or older as per the Websites Terms and Conditions. 
    2. Register for an online account to be part of Christmas Worlds eRetail Valued Customer Club here https://www.christmasworld.com.au/account/register
    3. By registering an account, the applicant (you) agrees to be bound by the Websites Terms and Conditions.
    4. By registering an account on the Website, you acknowledge and consent to becoming a Member of the Christmas World eRetail Valued Customer Club. 
    5. By becoming a member of Christmas World’s eRetail Valued Customer Club you also consent to receiving Christmas World’s Marketing Emails, Newsletters, Promotional Information and Exclusive Offers.
    6. Registering an account to become a MEMBER can only be made by a natural person (i.e. only individuals are eligible to be VCC Members). Corporations, partnerships, and other entities may not apply.
    7. All online Registrations to become a Member and whilst being a Member  require applicants  to have a unique email address.
    8. After submitting your application to join the Christmas World’s eRetail Valued Customer Club  you will be notified by the Website if your application has been accepted. If accepted the email will contain your Unique eRetail VCC Membership Code, for you to use on each Order.  
    9. Your Christmas World eRetail VCC Membership or Unique Membership Code is not transferable.  
    10. Christmas World’s eRetail Valued Customer Club Members must only Register an online account once.  Duplicate eRetail VCC Membership Accounts will be cancelled without the Members being notified. Cancellation of an eRetail VCC Membership Account includes termination of the eRetail VCC Membership Account and all rewards and benefits associated with the eRetail VCC Membership account.
    11. Your Unique eRetail VCC Membership Code or any other Promotional Codes issued to you as a Christmas World eRetail VCC Member must be entered when placing your Order and must be entered in correctly at the relevant point in the Order payment process to be valid or honoured, on Orders successfully placed without using the relevant code or correct code. 
    12. The VCC discount on your Order will be shown once you enter your Unique eRetail VCC Membership Code at the relevant point of the payment process. 
    13. Your eRetail VCC Membership VCC Membership Account is valid until you or we terminate these Valued Customer Club Terms.
    14. Christmas World reserves the right to accept, modify, refuse or terminate a Member’s account without notice or reason and at its absolute discretion.
    15. Christmas Worlds eRetail Valued Customer Club Members can update their eRetail Valued Customer Club Member Profile at any time by logging in to the Website. It is the members responsibility to ensure this information is current at all times. Keeping your information up to date will ensure that your shipping information is always accurate. 
    16. If an eRetail VCC Member has not updated their personal information on the Website, any future VCC Rewards such as (but not limited to):  Promotional Offers, Discounts or Entry to Competitions will be invalid.
    17. The 10% Valued Customer Club Discount cannot be used in conjunction with any other offer.
    18. If you would like to unsubscribe from our eRetail Christmas World Valued Customer Club, you can do so at any time by:

        Once unsubscribed you are no longer considered a Member of our Valued Customer Club and are no longer entitled to the rewards as listed in 10.3.1 

         

        10.4 Spin the Wheel Promotion – Terms and Conditions
        1. The Spin the Wheel promotion is open to all visitors to our Website. 
        2. Only one entry per person is permitted and all participants must be over the age of 18.
        3. To Enter: Participants must enter their email prior to spinning the wheel, 
        4. Entry in the Spin the Wheel promotion will automatically subscribe you to our newsletters and marketing materials. 
        5. If you would like to unsubscribe from our newsletters or marking materials you can do so at any time by:
        1. The promotion is free to enter
        2. Participants will win a discount code corresponding to the prize stated on that segment on the wheel.  There will be approximately 500 discount codes available to win.
        3. All discount codes for all winners are non-exchangeable, non-transferable and no cash alternative is offered.
        4. Spin the Wheel discounts cannot be used in conjunction with any other promotions including our Valued Customer Club Discounts
        5. On the Christmas World Website Products have been discounted by up to 70% off the Recommended Retail Price (RRP).  The additional discount applies to our already discounted Christmas World price, which is under the Product in gold on our Website. 
        6. Christmas World reserves the right to amend these terms and conditions at any time. Any such revised terms and conditions shall have effect immediately and may be found under our ‘Terms and Conditions/Spin the Wheel Promotions Terms and Conditions’. It is a condition of entry that these terms and conditions are final.
        7. Christmas World reserves the right to refuse entry or refuse to award any of the Discount Codes to anyone in breach of these terms and conditions.
        8. Christmas World reserves the right to hold, void, cancel, suspend, or amend the Spin the Wheel promotion where it becomes necessary to do so.
        9. The decision of Christmas World regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it.
        10. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon submitting their email.
        11. Christmas World accepts no responsibility for entries not successfully completed due to a technical fault/technical malfunction, computer hardware or software failure, Wifi failure, network or server failure or any other kind.
        12. Personal data supplied during the course of this promotion will only be processed as set out in point 9.3.4 within these terms and conditions.

             

            11. Shipping 

            Our warehouse is open and shipping Orders daily Monday to Friday. You can purchase in confidence knowing that your goods will be dispatched from our warehouse within 72 hours of placing your Order.  We thank you for your patience and support during this time.

            For more information on delivery times, please visit:

            11.1 Shipping Processing Time
            A confirmation email showing that we have received your Order will automatically be sent to you once you have proceeded through to the end of the check out and Payment verification has been validated through the Website. 

            Once accepted your Order will be dispatched within 24 to 72 hours. 

            Off Peak Season:  The Websites off peak period is between February to September of any given year.  Orders placed on a weekend, or a public holiday during this period will be processed immediately but filling of the Order will not occur until the next business day.  Business days are Monday through Friday, excluding NSW Public holidays.  

            Peak Period:  The Websites peak period is October 1st to January 20th each given year. Orders placed during this period will be processed immediately and filling of the Order will occur as soon as payment has been verified by the Websites verification process

             

            11.2 Shipping Locations

            We sell and ship Products only within Australia. We will not make deliveries outside of Australia.  

            When entering your shipping information at time of placing your Order on the Website, please ensure that you do not use a PO Box or a Post Office address for your deliveries.  Our Third-Party Couriers do not deliver to PO Boxes or to Post Office Addresses.

             

            11.3 Shipping Method

            We dispatch all Orders using a third-party Courier Service who utilise independent contractors such as (but not limited to): Sendle and Transdirect

            We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. 

            Based on the height, weight, number of Products purchased or other reasonable purpose, your Products Ordered may be delivered in different shipments. We will send you a tracking number for each shipment.

            Title and risk of loss to all Products will pass to you upon delivery. 

            All Products purchased for delivery from the Website, upon delivery do not require a signature to verify the Products have been delivered to the address provided by you at time of making the Order on the Website. By placing your Order, you are agreeing to our Third-Party Couriers delivering your Products, the Authority to Leave your Products in a safe location, at the delivery address provided by you at the time of placing your Order on the Website. 

            Christmas World will not be responsible for a wrong shipping address provided by you at the time of Ordering or after you have Ordered. Please ensure you check the accuracy of the address you entered into the Website when inputting your shipping information.

            If you have delivery instructions, you would like Christmas World to pass onto our Third-Party Couriers at the time Christmas World books your delivery service through the third party couriers, please ensure this information is placed in the: ‘special instructions for seller’ area on the Website, located on the same page on the Website as the Shopping Cart, prior to you checking out and finalising your payment transaction, confirming your Order. Note: this information will be passed onto the third party Courier Company, although we cannot guarantee you the couriers will follow these instructions. 

            We endeavour to get your Order to you as soon as possible. Once your Order is placed, an estimated delivery time will be provided to you. Delivery times are estimates only and commence from the date of shipment, rather than the date of Order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your Order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your Order.

             

            11.4 Shipping Rates
            Standard Shipping
            Standard Shipping costs $10 flat rate for (4 items).

            Larger Items:  Larger items will be automatically calculated during checkout. 

            Artificial Christmas Trees 
            Tree Height            Shipping Cost
               
            4ft tree (1.2m) $15 flat rate
            5ft tree  (1.5m) $25 flat rate
            6ft tree (1.8m) $40 lat rate
            7ft tree (2.1m) $55 flat rate
            8ft tree (2.4m) $75 flat rate
            9ft tree (2.7m) $110 flat rate
            Fibre optic Trees 1.5m $15 flat rate
            Fibre optic Trees 1.8m $20 flat rate

            Our freight and handling fees do not include insurance and we may not be held responsible for any damage, destruction, or loss of goods after delivery.

            Any applicable shipping charges for your Order will be shown during the checkout.

            We may at our discretion offer limited time promotions from time to time, at this time promotional offers can be found here:  https://www.christmasworld.com.au/pages/promotions-competitions-registering-an-account

             

            11.5 Timing of Delivery

            Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding public holidays). Estimated times are to be used as a guide only depending on your location.  

            Due to the current Covid situation and restrictions, packages to and from our warehouse may be delayed. We appreciate your patience during this time.

            If your Product has not arrived after the estimated delivery time, please check the tracking link provided in the shipping notification email sent to you at the time the item was shipped from the Christmas World Warehouse.  If the item hasn't arrived after seven (7) days from leaving the Christmas World Warehouse, please check the tracking for updates. 

             

            If you have any questions in relation to the shipping, please contact the Christmas Worlds Customer Service Team on 1300 00 9627.  

             

            11.6 Tracking Options

            Christmas World aims to provide visibility and transparency throughout the shipment process. Once your Order is confirmed and shipped, you will receive a link to track your package/s.

            You can check them anytime by going to your shipping confirmation email or simply visit your account page (if you have an account with us) here: https://www.christmasworld.com.au/account

             

            11.7 Cancellation of your Order within 24 hours 

            It may be possible for you to cancel or change your Order within 24 hrs of finalising your Order if your Order has not started the packing process in our warehouse. Please contact our Christmas World Customer Service Team on: 1300 00 9627 or email our team at: support@christmasworld.com.au. If change remains possible, they will do all they can to assist you.  

            It is important to note that if you do choose to cancel your Order, Christmas World does not offer refunds for change of mind purchases, so we do ask you to consider your purchases carefully prior to processing your payment. The team, in this case, will issue you with a credit note to use on our Website. This credit note is valid for 12 months. 

             

            11.8 Change of Mind on Orders already Shipped

            If your Products have already been shipped, you must contact us within seven (7) days of receiving your Order, Products must be returned, unopened and in their original saleable condition. You are responsible for all shipping costs for the return of the Product. Once the Products are received in our warehouse and its original condition is confirmed then we will issue you with a credit note for use on our Website. 

            For more information regarding shipping please visit our frequently asked questions page here

             

            12. Click & Collect

            How to order Click and Collect

            1. Selecting the Product
            2. Previewing the Product – (Users Choice to preview)
            3. Add to cart
            4. Go to cart
            5. When it's given an option of Shipping and Click and Collect, select Click and Collect
            6. Proceed to shipping method and it will automatically gives you Free shipping
            7. Confirm you agree to the Websites Terms and Conditions
            8. Choose payment method
            9. Make payment – Click on ‘Pay Now’

             

            12.1 How long does it take to process my Click & Collect Order?

            If you Order on a Business Day, prior to 11am, your Order will be ready for collection the same day after 2 pm. 

            If you Order on a Business Day after 11am, this Order will be ready for Click & Collect the following Business Day. 

            If you Order on a weekend or a Public Holiday this Order will be ready for Click & Collect after 2pm on the following Business Day.

            Please allow for an extra 24 hours dispatch time during busy periods (November & December).

             

            12.2  How do I know if my Click & Collect Order is ready to be picked up?

            We will notify you via email or text once we have successfully dispatched your item to be picked up.

             

            12.3 Where do I collect my Click & Collect Order from?

            Non-Peak Period: Collection time Monday to Friday: 2pm to 5pm (February to end of September each year). From our Click & Collect Warehouse address is below:

            Christmas World Loading Dock
            23 Victoria Avenue, Castle Hill, NSW 2154

            Peak Period:  Collection time Monday to Saturday: 2pm to 5pm (October 1st to the 5th January). 
            Christmas World Store Service Desk:
            Please enter via the Customer Entry at the front of the store
            23 Victoria Avenue, Castle Hill, NSW 2154

            (Watch this space!!!  All permanent Store Locations stores will offer Click & Collect soon.)

             

            13. Consumer Guarantees

            Consumer guarantees apply under the Australian Consumer Law. Nothing in these T&C’s excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law Website at consumerlaw.gov.au. If a Product has a minor defect, we may provide a repair or offer you a replacement or a refund at our discretion. If a Product has a major defect, you are entitled, within a reasonable time after delivery, to:

              • reject the goods and receive a refund
              • reject the goods and receive an identical replacement, or one of similar
              • value if reasonably available to us, or
              • keep the goods and receive compensation for the drop in value caused by  the problem.

              Christmas World takes pride in delivering Quality Products that offer the best value for money, ensuring we consistently meet or exceed our Customer expectations. However, from time to time you may come across a Product that is not working as it should. 

              In the event that one of our Products is not working, either due to the Product being defective or perhaps due to improper use or care. it is important that you do not tamper with the Product or try to fix the Product yourself.  Doing so may cause the Product to malfunction and cause serious injury or harm. Tampering or trying to fix a Product will also void your warranty on the Product. 

              If you have not registered an account on the Website at the time of making your Order. The initial confirmation email sent to you from the Website, to the email address used at the time the Order was made, must be kept by the person who made the Order. The email contains the Order number and the email address associated with the purchase.  This information is key in identifying proof of purchase from the Website. We will need to verify your purchase and that you are the original purchaser.

               

              13.1 Repair, Replace, Refund 

              It’s easy, if you are the original purchaser, simply get in touch with our Website Support Team by sending an email to: support@christmasworld.com.au and one of our team will be in contact with you within 48 hours.

              Please include the following information in your email: 

                • The original email address used to complete the purchase
                • Your Order Number. This will be on the original confirmation email sent to you at the time of purchase.
                • A brief description of why the Product is not working like it should.
                • If possible, attach photos or videos to your email, as it may help us   narrow down the cause.

              Once received by the Website Customer Service Team, the email will be reviewed and one of the Website Customer Service Team will be in contact with you within 48 hrs.

              If we are able to determine if a Product is defective from the Videos and Images sent to our support team and we agree that a Product is clearly Defective and needs to be repaired or replaced, return shipping will be arranged at our expense. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

               

              13.2 Reviewing Product Returns

              Sometimes our team members are unable to determine via email why your Product is not working. Please be patient, they will do everything they can to help you. If this is the case the team member will ask you to return the Product to Christmas Worlds Warehouse, so we can have a member of our Product Review Team review the Product. 

              We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.

              Please return to:
              Attention: CW Returns
              Christmas World Loading Dock, 
              23 Victoria Avenue, 
              Castle Hill, NSW 2154.
              PH: 1300 00 9627

              It is your responsibility to ensure that the Products are protected from damage in transit. Returns that are damaged or soiled may not be accepted and may be sent back to you without any further action on our behalf. 

              You will be notified by email once your return has been received and processed.

              Unidentified returns may be returned to the sender; therefore, please ensure all details are clear and concise.

               

              13.3 Outcome of Review

              The Product Review Team will review the Product and email you the outcome. If the Product is deemed to be Defective the team will first determine if the Product can be repaired. If we are unable to repair the Product, we will replace the Product for you, if we no longer have the same or similar Product in stock, we will provide you with a refund. We will also refund the cost of shipping the Product back to us. That is our guarantee to you. If it is NOT Defective, we will advise you of this after the Product has been reviewed.

              If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property. 

              We know that our Customers' time is valuable, we also know that having all your Christmas decorating up and ready in the lead up to Christmas is your priority.  It is important to the team here at Christmas World also, so we will always keep this in mind and make it our priority when reviewing your Products that are not working as they should. 

               

              13.4 Change of Mind 

              If your Products have already been shipped, you must contact us within 7 days of receiving your Order, Products must be returned to us, unopened and in their original saleable condition. You are responsible for all shipping costs for the return of the Product. Once the Products are received in our warehouse and its original condition is confirmed then we will issue you with a credit note for use on our Website.

              You can find our Shipping Change of Mind Terms and Conditions here.

              https://www.christmasworld.com.au/pages/cw-shipping-policy

               

              14.  Christmas World Privacy Policy 

              Personal Information 

              This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.christmasworld.com.au (the ’Website’”).

              When Ordering or registering on our ‘Website’, whether it be buying a Product, subscribing to our newsletter to receive special offers, entering one of our promotional activities or joining our Valued Customer Club you may be asked to enter your personal information such as (but not limited to): name, telephone number and email address, shipping information. 

              Any information we collect from you may be used to personalise your experience to help us better respond to your individual needs, to improve our ’Website’ offerings based on the information we may receive from you,  with your implied consent we may send you periodic emails to inform you of Products, services  and/or promotions. 

               

              14.1  Age of Consent: 

              By using this ‘Website’, you represent that you are at least 18 years of age. 

               

              14.2  Personal Information we collect: 
              14.2.1   Device Information 
              When you visit the ’Website’, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the ‘Website’, we collect information about the individual web pages or Products that you view, what ’Websites’ or search terms referred you to the ’Website’, and information about how you interact with the ’Website’. We refer to this automatically collected information as ‘Device Information’.
              We collect ‘Device Information’ using the following technologies:
                • Cookies: data files that are placed on your device or computer and often  include an anonymous unique identifier.
              For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
                • Log Files:  track actions occurring on the ‘Website’, and collect data including your IP address, browser type, Internet service provider,  referring/exit pages, and date/time stamps.
                • Web Beacons, Tags and Pixels: are electronic files used to record information about how you browse the ‘Website’.  
               
              14.2.2  Order Information
              Additionally, when you make a purchase or attempt to make a purchase through the ‘Website’, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as ‘Order Information’. 
               
              14.2.3 Promotional Information 
               From time to time on the ‘Website’ promotional activities will be available for you to enter. Conditions of entry into any of our promotional activities on the Website require you to enter your personal information which may include some of, or all of the following: full name, telephone number, address, postcode and email. Your submission of all or parts of the requested entry information to participate in the promotional activities on the ‘Website’ is considered as your implied consent to use your personal information. We refer to this as ‘Promotional Entry Information.’  
               When we talk about ‘Personal Information’ in this Privacy Policy, we are talking about all three collection streams: ‘Device Information’, ‘Order Information’ and ‘Promotional Entry Information.’

               

              14.3  How we use your personal information: 

              We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our ‘Website’ (for example, by generating analytics about how our Customers browse and interact with the ‘Website’, and to assess the success of our marketing and advertising campaigns).

              We use the Order Information that we collect generally to fulfill any Orders placed through the ‘Website’ (including processing your payment information, arranging for shipping, and providing you with invoices and/or Order confirmations). Additionally, we use this Order Information to:

                • Communicate with you
                • Screen our Orders for potential risk or fraud; and
                • Provide you with information or advertising relating to our Products and Services

                 

                We use the Promotional Entry Information that we collect from you when you enter the promotions on the Website: 

                 

                14.3.1 Spin the Wheel Promotion
                Conditions of entry require you to submit your email address. By submitting your email address, you are agreeing to receive marketing emails from www.christmasworld.com.au, to inform you of our Products, services, newsletters or upcoming events and promotions. 

                14.3.2 Christmas Worlds Valued Customer Club Promotion 
                when you  join the Christmas World  Valued Customer Club Promotion on our Website, you become one of our loyal Customers,  receiving 10% off  all your Orders when you use the discount code emailed to you. Joining our Valued Customer Club from the Website implies your consent to use your personal information to send to you periodic emails or text messages to inform you of our Products and services, newsletters or upcoming events and promotions. 
                If at any time you would like to no longer receive any correspondence from us, you can email info@christmasworld.com.au or simply unsubscribe from our emails by clicking the unsubscribe link at the bottom of our emails.

                 

                14.4 Sharing Your Personal Information: 

                In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

                 

                14.4.1 Shopify 
                We use Shopify to power our online store.  All stores powered by Shopify are PCI Compliant. Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.  Shopify adheres to the standards set by PCI-DSS, which is managed by the PCI Security Standards Council.  This is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers, so your personal information is protected.  For more insight, you may also want to read to read Shopify’s PCI Compliance information: https://www.shopify.com.au/security/pci-compliant

                14.4.2 Google Analytics
                We also use Google Analytics to help us understand how our Cust omers use the ‘Website’' you can read more about how Google uses your Personal Information here:
                https://www.google.com/intl/en/policies/privacy/.
                You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

                14.4.3 Applicable Laws
                We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

                14.4.4 Behavioural Advertising
                As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

                14.4.5 Targeted Advertising
                You can opt out of targeted advertising by using the links below:

                Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

                 

                14.5 We do not track

                Please note that we do not alter our ‘Websites’ data collection and use practices when we see a Do Not Track signal from your browser.

                 

                14.6 Data Retention

                When you place an Order through the ‘Website’, we will maintain your Order Information for our records unless and until you ask us to delete this information.

                 

                14.7 Security of your Personal Information 

                To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

                 

                14.8 Changes to this Privacy Policy

                We may update this privacy policy from time to time in Order to reflect, for example, changes to our practices or for other operational, legal or regulatory reason

                 

                14.9 QUESTIONS AND CONTACT INFORMATION

                 If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@christmasworld.com.au or by telephone on: 1300 00 9627

                 

                14.10 Our third party – Shopify is certified level 1 PCI DSS Compliance 

                Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.

                We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.

                Out-of-the-box, all Shopify stores are hosted in virtual (cloud-based) environments with industry-standard security certifications including:

                  • Level 1 PCI DSS
                  • ISO 27001
                  • SOC 2

                Shopify has been a Level 1 Service Provider under PCI DSS since 2011 — undergoing annual onsite audits — actively participates in the PCI community, and has been a participating organization in the PCI council since 2012.

                 

                15. Frequently Asked Questions 
                How can I receive a discount on my Order?

                By  registering an account on the Website, you become a MEMBER of Christmas Worlds eRetail Valued Customer Club. 

                Exclusive benefits of being one of our many Christmas World eRetail Valued Customer Club Members

                 Rewards: 

                  • Exclusive Discount:  receive 10% discount on all non-promotional Products on the Website every time you Order
                  • Exclusive Promotional Offers 
                  • Newsletters containing updates on new items, locations, competitions.
                  • Christmas World’s Real Christmas Tree Discount Voucher
                  • View all Purchase History 
                  • Priority Customer Service (We can easily access your Purchase History - Receipts) 
                 
                How do I place an Order with Christmas World?
                New Customers or Guest Order Process

                Placing an Order through our Website comprises of the following steps: 

                1. Selecting the Product
                2. Previewing the Product – (Users Choice to preview)
                3. Add to cart
                4. Go to cart
                5. Proceed to check out
                6. Confirm you agree to the Websites Terms and Conditions
                7. Choose payment method
                8. Enter Billing Address
                9. Enter the Shipping address if different to the Billing address.  If the same as Billing address,  click on the circle next to ‘Same as shipping address’
                10. Enter information including shipping (Christmas World does not deliver to PO Boxes or Post Offices)
                11. Make payment – Click on ‘Pay Now’

                Order confirmation will be sent to you immediately after the payment has been received by our database. 

                 

                What payment methods do you accept?

                We currently accept PayPal, Visa, MasterCard, American Express,  Zip Pay (subject to Zip Pay’s own credit limits on value of purchases), Afterpay (subject to Afterpay’s own credit limits on value of purchases) and HUMM

                  • Zip Pay Terms and conditions are available HERE
                  • Afterpay Terms and conditions are available HERE
                  • HUMM Terms and conditions are available HERE

                 

                What is Christmas World’s Flat Rate Shipping?

                We deliver your Order for $10 Flat Rate for all Australian addresses (for every 4 items maximum), please note that the flat rate is not applicable for large items and Christmas trees, for full shipping rates please refer to this page:

                https://www.christmasworld.com.au/pages/shipping

                 

                How long does it take for my Christmas World Order to be dispatched?

                Once accepted your Order will be dispatched within 24 to 72 hours. 

                Off Peak Season:  The Websites off peak period is between February to September of any given year.  Orders placed on a weekend, or a public holiday during this period will be processed immediately but filling of the Order will not occur until the next business day.  Business days are Monday through Friday, excluding NSW Public holidays.  

                Peak Period: The Websites peak period is October 1st to January 20th each given year. Orders placed during this period will be processed immediately and filling of the Order will occur as soon as payment has been verified by the Websites verification process.

                 

                How long does it take for my Christmas World Order to be delivered?

                Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding public holidays). Estimated times are to be used as a guide only depending on your location.  

                Due to the current Covid situation and restrictions, packages to and from our warehouse may be delayed. We appreciate your patience during this time.

                 

                What if  my Christmas World Order has not been delivered within the estimated delivery time?

                If your Product has not arrived after the estimated delivery time, please check the tracking link provided in the shipping notification email sent to you at the time the item was shipped from the Christmas World Warehouse.  If the item hasn't arrived after seven (7) days from leaving the Christmas World Warehouse, please check the tracking for updates. 

                If you have any questions in relation to the shipping, please email our Customer Service Support Team at support@christmasworld.com.au or contact our Customer Service Support Team on 1300 00 9627.  

                 

                Transdirecthttps://www.transdirect.com.au/education/tracking/

                Sendlehttps://try.sendle.com/en-au/tracking

                 

                I think my Christmas World Order is lost in transit or has been delivered to the incorrect address.  What can I do?

                Please check the delivery address provided in your Order confirmation email sent to you, at the time you placed the Order

                Track your order on our Website here:  https://www.christmasworld.com.au/account

                Title and risk of loss to all Products will pass to you upon delivery.

                All Orders will be delivered by third party courier companies, as outlined to you at the time of placing your Order and are subject to the courier companies' separate terms and conditions, which can be found on their individual Websites.

                Please track your Order through our delivery partner Websites:

                If your  tracking information is showing ‘Delivered’ but you have not received your parcel please notify us within seven (7) days via email to: support@christmasworld.com.auWe will within 48 hours commence an "official consignment note trace" with the courier company concerned. Third Party Delivery companies provid21 days for notification of lost, damaged or showing as Delivered, when the Customer advises an Order has not been received. 

                Contacting Christmas World within seven (7) days will ensure we are able to launch an investigation with the Third Party Courier company.  

                 

                My Christmas World Order is missing items or has incorrect items. What can I do?

                While we endeavour to get your Order exactly right, mistakes sometimes happen. Should you receive the incorrect item please contact us within seven (7) days of receiving your Order. We will email you a shipping label and arrange a collection time for the item to be sent back to our warehouse. Once received we will ship out the accurate item to you within 48 hours.

                Christmas World only lists Products that are available for immediate delivery. In most cases we will notify you if a Product is unavailable prior to sending your Order. However, in some cases this is not possible and we may need to cancel part or all of your Order. In such cases a member of our Customer Service Support Team will contact you to see if you would like to exchange that Product for a different Product, offer you a Credit Note for the Website or provide you with a Refund.

                 

                What do I do if my Christmas World Product/s arrive damaged?

                When leaving our business all our Products are subject to a quality control check and leave undamaged.

                From time to time a Product 's package may get damaged while in transit to your delivery address. Should this happen please contact us, within (7) Seven days of receiving the item, via email at support@christmasworld.com.au.  The email must include either one/or both: Video footage or Photo Images of the damaged Product/s and packaging. This information must be received within the seven (7) days so as we can launch an official investigation with the Third-Party courier company and obtain delivery photos from our delivery partners.

                Information regarding damaged products must be provided within the seven (7) days, thereafter we will consider you to be satisfied with our delivery partners and your Purchase. 

                 

                My Christmas World Product does not have a manufacturing defect, so what is next?

                If our Product Review Team inspects your item and finds that it does not have a manufacturing defect, unfortunately this is not covered under our Review, Repair, Replace or Refund Guarantee.

                Always ensure that you first read all instructions provided with your Products, inside the package, prior to use. However, we have included additional Product information and Care Instructions, for some of our Products on our Website for your perusal. 

                These can be found by clicking on the following link: https://www.christmasworld.com.au/pages/christmas-world-products-care-instructions