Christmas World FAQs — Orders, Shipping, Returns & Care

Frequently Asked Questions

Find answers to common questions about orders, shipping, returns and more.

Orders & Account

How can I receive a discount on my Order?

By registering an account on the Website, you become a MEMBER of Christmas World's eRetail Valued Customer Club.

Exclusive benefits of being one of our many Christmas World eRetail Valued Customer Club Members:

  • Rewards:
  • Exclusive Discount: receive 10% discount on all non-promotional Products on the Website every time you Order
  • Exclusive Promotional Offers
  • Newsletters containing updates on new items, locations, competitions
  • Christmas World's Real Christmas Tree Discount Voucher
  • View all Purchase History
  • Priority Customer Service (We can easily access your Purchase History – Receipts)

Learn more about the Valued Customer Club →

How do I place an Order with Christmas World?

New Customers or Guest Order Process:

Placing an Order through our Website comprises the following steps:

  1. Selecting the Product
  2. Previewing the Product – (Users Choice to preview)
  3. Add to cart
  4. Go to cart
  5. Proceed to check out
  6. Confirm you agree to the Websites Terms and Conditions
  7. Choose payment method
  8. Enter Billing Address
  9. Enter the Shipping address if different to the Billing address. If the same as Billing address, click on the circle next to 'Same as shipping address'
  10. Enter information including shipping (Christmas World does not deliver to PO Boxes or Post Offices or Parcel Lockers)
  11. Make payment – Click on 'Pay Now'

Order confirmation will be sent to you immediately after the payment has been received by our database.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast dispatch. If you need to change or cancel your order, please contact our Customer Service Support Team immediately at support@christmasworld.com.au or call 1300 00 9627. While we'll do our best to accommodate changes, once an order has been processed and dispatched, it cannot be modified or cancelled.

How can I track my order?

You will receive a shipping confirmation email with tracking details once your order has been dispatched from our warehouse. You can also track your order through your account on our website: Track Your Order

Track your parcel directly through our delivery partners:

Do you deliver to PO Boxes, Post Offices or Parcel Lockers?

No. Christmas World does not deliver to PO Boxes, Post Offices or Parcel Lockers. Please provide a physical street address for delivery.

Payment

What payment methods do you accept?

We currently accept PayPal, Visa, MasterCard, American Express, Zip Pay (subject to Zip Pay's own credit limits on value of purchases), Afterpay (subject to Afterpay's own credit limits on value of purchases) and HUMM.

Is it safe to use my credit card on your website?

Yes. All transactions on the Christmas World website are processed through Shopify's secure payment gateway, which uses industry-standard SSL encryption to protect your personal and payment information. We do not store your credit card details on our servers.

Can I use a discount or promo code with my order?

Yes. If you have a valid discount or promotional code, enter it in the discount field during checkout. Valued Customer Club members automatically receive their 10% discount on non-promotional products at checkout — no code needed. Please note that discount codes cannot be used in conjunction with sale items or other promotional offers unless specified.

Shipping & Delivery

What is Christmas World's Flat Rate Shipping?

We deliver your Order anywhere in Australia for a $14.99 Flat Rate, with free shipping on all orders over $149. Please note that the flat rate and free shipping are not applicable for large items and Christmas trees. For full shipping rates please refer to our Shipping page.

How long does it take for my order to be dispatched?

Once accepted, your order will be dispatched within 24 to 72 hours.

Off Peak Season: The Website's Off Peak Period is between February 1st to September 30th of any given year. Orders placed on a weekend or public holiday during this period will be processed immediately, but filling of the Order will not occur until the next business day. Business days are Monday through Friday, excluding NSW Public holidays.

Peak Period: The Website's Peak Period is October 1st to January 31st each given year. Orders placed during this period will be processed immediately and filling of the Order will occur as soon as payment has been verified by the Website's verification process.

How long does it take for my order to be delivered?

Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday, excluding public holidays). Estimated times are to be used as a guide only depending on your location.

What if my order has not been delivered within the estimated delivery time?

If your Product has not arrived after the estimated delivery time, please check the tracking link provided in the shipping notification email sent to you at the time the item was shipped from the Christmas World Warehouse. If the item hasn't arrived after seven (7) days from leaving the Christmas World Warehouse, please check the tracking for updates.

If you have any questions in relation to the shipping, please email our Customer Service Support Team at support@christmasworld.com.au or contact our Customer Service Support Team on 1300 00 9627.

Do you ship internationally?

We currently only ship within Australia. We do not offer international shipping at this time.

Returns & Refunds

My order is lost in transit or has been delivered to the incorrect address. What can I do?

Please check the delivery address provided in your Order confirmation email sent to you at the time you placed the Order.

Track your order on our Website here: Track Your Order

Title and risk of loss to all Products will pass to you upon delivery.

All Orders will be delivered by third party courier companies, as outlined to you at the time of placing your Order and are subject to the courier companies' separate terms and conditions, which can be found on their individual Websites.

If your tracking information is showing 'Delivered' but you have not received your parcel, please notify us within seven (7) days via email to: support@christmasworld.com.au. We will within 48 hours commence an "official consignment note trace" with the courier company concerned. Third Party Delivery companies provide 21 days for notification of lost, damaged or showing as Delivered when the Customer advises an Order has not been received.

Contacting Christmas World within seven (7) days will ensure we are able to launch an investigation with the Third Party Courier company.

My order is missing items or has incorrect items. What can I do?

While we endeavour to get your Order exactly right, mistakes sometimes happen. Should you receive the incorrect item, please contact us within seven (7) days of receiving your Order. We will email you a shipping label and arrange a collection time for the item to be sent back to our warehouse. Once received, we will ship out the accurate item to you within 48 hours.

Christmas World only lists Products that are available for immediate delivery. In most cases we will notify you if a Product is unavailable prior to sending your Order. However, in some cases this is not possible and we may need to cancel part or all of your Order. In such cases a member of our Customer Service Support Team will contact you to see if you would like to exchange that Product for a different Product, offer you a Credit Note for the Website or provide you with a Refund.

What do I do if my product arrives damaged?

When leaving our business, all our Products are subject to a quality control check and leave undamaged.

From time to time a Product's package may get damaged while in transit to your delivery address. Should this happen, please contact us within seven (7) days of receiving the item, via email at support@christmasworld.com.au. The email must include either one or both: Video footage or Photo Images of the damaged Product/s and packaging. This information must be received within the seven (7) days so we can launch an official investigation with the Third-Party courier company and obtain delivery photos from our delivery partners.

Information regarding damaged products must be provided within the seven (7) days. Thereafter, we will consider you to be satisfied with our delivery partners and your Purchase.

Can I return an item if I change my mind?

For health and safety reasons, Christmas World does not accept returns for change of mind on certain product categories, particularly food items and lighting. Please choose your items carefully before placing your order. If you have concerns about a product, contact our Customer Service Team before purchasing.

What happens if my product does not have a manufacturing defect?

If our Product Review Team inspects your item and finds that it does not have a manufacturing defect, unfortunately this is not covered under our Review, Repair and Guarantee policy. Always ensure that you first read all instructions provided with your Products, inside the package, prior to use. We have included additional Product information and Care Instructions for some of our Products on our Website for your perusal.

These can be found by clicking on the following link: Product Care & Instructions

Products & Care

How do I care for my Christmas lights and decorations?

Proper care and storage of your Christmas products will extend their lifespan and keep them looking beautiful year after year. We provide detailed Product Care and Information Guides for selected product categories including:

  • Battery Operated Christmas Lights
  • Indoor and Outdoor Electrical Powered Lights
  • Solar Lights
  • Rope Lights
  • USB Operated Products
  • Christmas Airpower Inflatable Figures

Visit our Product Care & Instructions page for full guides.

Are your Christmas lights safe for outdoor use?

Each product listing specifies whether it is suitable for indoor or outdoor use. Always check the product description and packaging before use. NEVER use indoor-only products outdoors, as this can be dangerous. For safety, ensure all outdoor electrical connections are protected from moisture.

Do your products come with a warranty?

Our products are covered by our Review, Repair and Guarantee policy against manufacturing defects. Please read all product instructions before use. For detailed information about warranties, please refer to our Returns and Exchanges page: Terms & Conditions.

Do your products come with batteries included?

Battery-operated products may or may not include batteries depending on the manufacturer. Please check the individual product listing for details. If batteries are included, this will be noted in the product description.

Stores & Locations

Where are your physical stores located?

Christmas World has stores across NSW and the ACT. We currently have locations in Alexandria, Belrose, Campbelltown, Castle Hill, Newcastle, Penrith, Wollongong and Canberra.

Find your nearest store on our Store Locations page.

When are your stores open?

Our stores are seasonal and operate on different schedules throughout the year. During peak Christmas season (October–December), all stores are open 7 days. For current opening hours, please visit each store's page via our Store Locations page.

Can I purchase online and pick up in-store?

Currently, all online orders are dispatched from our warehouse and delivered to your nominated address. We do not offer a click-and-collect service at this time. To purchase in-store, please visit one of our store locations.

Are the same products available online and in-store?

Our website features over 2,000 products, with many items available both online and in-store. However, some products are exclusive to our physical stores, and some online-only items may not be stocked in-store. Contact your nearest store to check availability of a specific product.

The contents on this page form part of and should be read in conjunction with our main Terms and Conditions, located HERE.

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Still have questions?

Our team is here to help with any questions you might have.

Contact Us