15. Frequently Asked Questions
How can I receive a discount on my Order?
By registering an account on the Website, you become a MEMBER of Christmas Worlds eRetail Valued Customer Club.
Exclusive benefits of being one of our many Christmas World eRetail Valued Customer Club Members
- Exclusive Discount: receive 10% discount on all non-promotional Products on the Website every time you Order
- Exclusive Promotional Offers
- Newsletters containing updates on new items, locations, competitions.
- Christmas World’s Real Christmas Tree Discount Voucher
- View all Purchase History
- Priority Customer Service (We can easily access your Purchase History - Receipts)
How do I place an Order with Christmas World?
New Customers or Guest Order Process
Placing an Order through our Website comprises of the following steps:
- Selecting the Product
- Previewing the Product – (Users Choice to preview)
- Add to cart
- Go to cart
- Proceed to check out
- Confirm you agree to the Websites Terms and Conditions
- Choose payment method
- Enter Billing Address
- Enter the Shipping address if different to the Billing address. If the same as Billing address, click on the circle next to ‘Same as shipping address’
- Enter information including shipping (Christmas World does not deliver to PO Boxes or Post Offices)
- Make payment – Click on ‘Pay Now’
Order confirmation will be sent to you immediately after the payment has been received by our database.
What payment methods do you accept?
We currently accept PayPal, Visa, MasterCard, American Express, Zip Pay (subject to Zip Pay’s own credit limits on value of purchases), Afterpay (subject to Afterpay’s own credit limits on value of purchases) and HUMM
- Zip Pay Terms and conditions are available here - insert link to Zip Pay terms
- Afterpay Terms and conditions are available here - insert link to Afterpay
- HUMM Terms and conditions are available here - insert link to HUMM
What is Christmas World’s Flat Rate Shipping?
We deliver your Order for $10 Flat Rate for all Australian addresses (for every 4 items maximum), please note that the flat rate is not applicable for large items and Christmas trees, for full shipping rates please refer to this page:
How long does it take for my Christmas World Order to be dispatched?
Once accepted your Order will be dispatched within 24 to 72 hours.
Off Peak Season: The Websites off peak period is between February to September of any given year. Orders placed on a weekend, or a public holiday during this period will be processed immediately but filling of the Order will not occur until the next business day. Business days are Monday through Friday, excluding NSW Public holidays.
Peak Period: The Websites peak period is October 1st to January 20th each given year. Orders placed during this period will be processed immediately and filling of the Order will occur as soon as payment has been verified by the Websites verification process.
How long does it take for my Christmas World Order to be delivered?
Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding public holidays). Estimated times are to be used as a guide only depending on your location.
Due to the current Covid situation and restrictions, packages to and from our warehouse may be delayed. We appreciate your patience during this time.
What if my Christmas World Order has not been delivered within the estimated delivery time?
If your Product has not arrived after the estimated delivery time, please check the tracking link provided in the shipping notification email sent to you at the time the item was shipped from the Christmas World Warehouse. If the item hasn't arrived after seven (7) days from leaving the Christmas World Warehouse, please check the tracking for updates.
If you have any questions in relation to the shipping, please email our Customer Service Support Team at email@example.com or contact our Customer Service Support Team on 1300 00 9627.
I think my Christmas World Order is lost in transit or has been delivered to the incorrect address. What can I do?
Please check the delivery address provided in your Order confirmation email sent to you, at the time you placed the Order
Track your order on our Website here: https://www.christmasworld.com.au/account
Title and risk of loss to all Products will pass to you upon delivery.
All Orders will be delivered by third party courier companies, as outlined to you at the time of placing your Order and are subject to the courier companies' separate terms and conditions, which can be found on their individual Websites.
Please track your Order through our delivery partner Websites:
- Transdirect: https://www.transdirect.com.au/education/tracking/
- Sendle: https://try.sendle.com/en-au/tracking
If your tracking information is showing ‘Delivered’ but you have not received your parcel please notify us within seven (7) days via email to: firstname.lastname@example.org. We will within 48 hours commence an "official consignment note trace" with the courier company concerned. Third Party Delivery companies provide 21 days for notification of lost, damaged or showing as Delivered, when the Customer advises an Order has not been received.
Contacting Christmas World within seven (7) days will ensure we are able to launch an investigation with the Third Party Courier company.
My Christmas World Order is missing items or has incorrect items. What can I do?
While we endeavour to get your Order exactly right, mistakes sometimes happen. Should you receive the incorrect item please contact us within seven (7) days of receiving your Order. We will email you a shipping label and arrange a collection time for the item to be sent back to our warehouse. Once received we will ship out the accurate item to you within 48 hours.
Christmas World only lists Products that are available for immediate delivery. In most cases we will notify you if a Product is unavailable prior to sending your Order. However, in some cases this is not possible and we may need to cancel part or all of your Order. In such cases a member of our Customer Service Support Team will contact you to see if you would like to exchange that Product for a different Product, offer you a Credit Note for the Website or provide you with a Refund.
What do I do if my Christmas World Product/s arrive damaged?
When leaving our business all our Products are subject to a quality control check and leave undamaged.
From time to time a Product 's package may get damaged while in transit to your delivery address. Should this happen please contact us, within (7) Seven days of receiving the item, via email at email@example.com. The email must include either one/or both: Video footage or Photo Images of the damaged Product/s and packaging. This information must be received within the seven (7) days so as we can launch an official investigation with the Third-Party courier company and obtain delivery photos from our delivery partners.
Information regarding damaged products must be provided within the seven (7) days, thereafter we will consider you to be satisfied with our delivery partners and your Purchase.
My Christmas World Product does not have a manufacturing defect, so what is next?
If our Product Review Team inspects your item and finds that it does not have a manufacturing defect, unfortunately this is not covered under our Review, Repair, Replace or Refund Guarantee.
Always ensure that you first read all instructions provided with your Products, inside the package, prior to use. However, we have included additional Product information and Care Instructions, for some of our Products on our Website for your perusal.
These can be found by clicking on the following link: https://www.christmasworld.com.au/pages/christmas-world-products-care-instructions
The contents on this page form part of and should be read in conjunction with our main terms and conditions. located HERE